This credit guide is provided by Five Tees Pty Ltd (ABN 91 617 875 993) trading as Alpha 390 (Australian Credit Licence No. 506065). This guide outlines information about your right to ask us about any assessment we may make and in the unlikely event you may be dissatisfied with what we do or have done, direction on what you need to do to remedy your dissatisfaction. It also outlines any fees or commissions paid by you to the us or a credit provider.
Credit Suitability and Assessment
Before we can recommend or assist you with a particular credit provider’s credit product (such as a credit contract) or recommend or assist you with an increase to a credit limit with a particular credit provider’s credit product, we will make an assessment about your current financial situation having regard to the proposed period of time you expect to enter into the contract or the credit limit increase (as the case maybe) to determine if the credit product is unsuitable for you. We will also make reasonable enquiries and ask you to provide verifiable information. This includes asking you about your requirements and objectives to ensure that any credit product we may recommend or assist you with meets your needs. We will not allow you to enter into a credit contract if we believe:
- it is likely you could not fulfill, or could only do so with substantial hardship, your financial obligations under the credit contract; or
- you could only meet your financial obligations by selling your family’s main home; or
- the credit contract will not meet your requirements or objectives; or
- the National Consumer Credit Protection Act (Cth) 2009 prohibits us from doing so.
Should you want a written copy of our assessment, free of any charge, you may ask us to provide it before you either enter into a credit contract or at any time up to seven years from the date you signed the contract. Upon receiving a request for a copy of our assessment, we will supply it to you within seven business days of making the request if your inquiry is made within two years of the date you entered into the credit contract, otherwise we will supply it to you within twenty-one business days. If we have bought your debt from your original credit provider, we have an additional eight and four days, respectively, to comply. We are not obliged to give you a copy of the assessment where you did not get provided with credit.
Fees and charges
You may be liable to pay certain fees and charges to us for our services. Our current fees and charges are:
|What this fee/charge is for
|When fee/charge is payable
|Fee for providing you with credit assistance.
|Up to $990.00
|Payable once upon entering into a credit contract.
If you would like information about the way our fees and charges are worked out, please contact us.
When you enter into a credit contract and we have provided credit assistance in relation to that credit contract, we will likely receive a commission from the credit provider for the credit contract. If you would like information about the commission we are likely to receive or about the way the commission is worked out, please contact us.
We may have a volume bonus arrangement in place with some of our credit providers which allows us to receive additional commission depending on the total volume of business we arrange with a credit provider. This commission is payable from the credit provider to us. If you would like to know the amount of additional commission we receive or how it is worked out, please contact us.
We may also pay commission to a third parties (such as licensed finance brokers, our credit representatives or our referrers) for the introduction of business to us. If you would like to know the amount of commission we pay for this service or how it is worked out, please contact us.
The six credit providers with whom we conduct the most business are:
|20 097 071 460
|Latitude Personal Finance (Latitude)
|54 008 443 810
|Macquarie Leasing Pty Ltd (Macquarie Leasing)
|38 002 674 982
|Bank of Queensland
|32 009 656 740
|Pepper Asset Finance Pty Ltd
|56 65 183 317
|Westpac Banking Corporation
|33 007 457 141
We believe that business relationships are built through trust, openness, honesty, integrity, consistency and respect towards others. Sometimes there may be differences of opinion, particularly when things don’t quite work out the way you intended when you took out the credit contract. Communication is the key to resolving these differences of opinion. The steps below will assist both of us quickly get our relationship back on track.
If you are dissatisfied with something we’ve done, we encourage you to phone us and explain your concern. We can usually resolve the matter amicably, without delay.
If you’re still not happy with our response, you should contact our Internal Dispute Resolution (IDR) team by telephoning 1300 390 390 as soon as possible. We may ask that you put your complaint in writing to us so that we may investigate it further. You can email it to us at [email protected].
Should you still be dissatisfied after using both of the above steps, you may contact our External Dispute Resolution (EDR) provider, Australian Financial Complaints Authority (AFCA). You can contract them at no costs by writing to GPO Box 3, Melbourne, VIC, 3000, phone them on 1800 931 678 or email them at [email protected].